I paid for it and cant find it, can anyone help??
How do you find your knowledge base?
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mklabs •PRO Author
I've encountered numerous hidden requirements and limitations that were not clearly communicated during the purchase process. Here are the main issues:
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No cloud access: Despite paying for PRO, there's no built-in cloud functionality. The pricing page DOES NOT clearly state this limitation.
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Self-hosting required: To use this, users must set up their own S3/WebDAV infrastructure. This significant technical requirement is buried in the fine print.
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Lack of immediate usability: After paying, I couldn't access any "knowledge base" as one would expect from similar note-taking apps. This is never stated and appears to be apart of the a system of scamming users using PayPal.
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Unclear distinctions: The pricing page fails to clearly differentiate between local features and those requiring additional setup.
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Poor support: Getting clear answers about these issues post-purchase has been challenging.
This vendor is using deception practices.
The lack of transparency regarding SiYuan's technical requirements and limitations is deeply concerning and is clearly misleading to customers.
I urge PayPal to refund my money, and I call on SiYuan to significantly improve their marketing clarity, product documentation and stop the deceptive practices.
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monsterfurby •VIP Warrior
What do you mean by "knowledge base"? The documentation is accessed through the "User Guide" option, which appears as its own notebook.
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